Chat FAQs
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Is my information secure through Penny?
The service is secure, and personal information is safe. However, we ask that you don’t...
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Why have a “virtual assistant” or “website chatbot” (Penny)?
Penny helps us deliver a great member experience. Penny can serve you 24/7/365, whenever the...
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What types of things can Penny assist with?
With Penny, you can do a lot: Get answers to frequently asked questions Be directed...
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What if I can’t get the answer I’m seeking?
Penny won’t have all the answers; specialized topics will require support from one of our...
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What if Penny doesn’t understand my request?
Penny will ask you for clarification up to three times. If the request still needs...
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How many questions can I ask Penny?
You can ask as many questions as you’d like!
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Do I have to wait for assistance from Penny?
Nope! There are no limitations on how many members Penny can help at any time....
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